Question 1

What areas do you serve?

Accepted Answer

We serve small businesses in the Oklahoma City metro area (OKC, Edmond, Norman, Moore, Yukon, Mustang, Midwest City, Del City, Bethany, and more) and the greater Seattle/Puget Sound region (Seattle, Shoreline, Bellevue, Kirkland, Redmond, Bothell, Kenmore, Lynnwood, Renton, Burien, and more).

Question 2

How long does it take to build my website?

Accepted Answer

Most websites are completed within 7-14 business days after we receive your content, images, and approvals. More complex projects like eCommerce sites may take 4-8 weeks.

Question 3

Do I need to provide content and images?

Accepted Answer

You can provide your own content and photos, or we can help you create professional copy and source stock imagery as part of your package. Just let us know what you need.

Question 4

Will my website work on mobile phones?

Accepted Answer

Yes - every website we build is fully mobile-responsive and optimized for smartphones, tablets, and desktop computers.

Question 5

What is included in the setup fee?

Accepted Answer

The one-time setup fee covers the design, development, and launch of your website. This includes your custom design, mobile responsiveness, basic SEO setup, contact form, and first-year domain registration (where applicable).

Question 6

What is the Website Care Plan (WCP)?

Accepted Answer

The Website Care Plan is a monthly subscription that keeps your site secure and up to date. It includes hosting, SSL certificate, security monitoring, backups, software updates, and priority support. Plans start at $19/mo for Launch and scale up.

Question 7

What is the Website Essentials Plan (WEP)?

Accepted Answer

The WEP is an optional $99/mo add-on available to Thrive and above clients. It includes local SEO, Google Business Profile optimization, 2 daily social media posts across 2 platforms, and basic ad management.

Question 8

What is the Enterprise Marketing Plan (EMP)?

Accepted Answer

The EMP is included in the Enterprise package at $1,199/mo. It covers advanced SEO, 5-10 social media ads daily, AI-generated video content, retargeting campaigns, monthly analytics reports, and priority enterprise support.

Question 9

Can I upgrade my plan later?

Accepted Answer

Absolutely. You can upgrade your website package or add-on plans at any time. Just contact us and we'll walk you through your options.

Question 10

Is there a contract?

Accepted Answer

There is no long-term contract for monthly care plans - you can cancel anytime with 30 days' notice. The setup fee is a one-time charge. See our Service Contract page for full terms.

Question 11

How is the Restaurant Plan different from a regular website?

Accepted Answer

The Restaurant Plan is a full-service digital management solution - not just a website. It includes setup and maintenance of your online ordering system, digital menu management with photos, loyalty customer marketing, review management, and social media posting. It's a done-for-you service.

Question 12

Do you charge a commission on orders?

Accepted Answer

No. Unlike DoorDash, Grubhub, or Uber Eats, we never take a commission on your orders. You pay a flat $499 setup fee and $249/mo - that's it.

Question 13

Which online ordering platforms do you support?

Accepted Answer

We work with Toast, Clover, OpenTable, and other major POS and ordering systems. Contact us to discuss which platform is right for your restaurant.

Question 14

Will my website rank on Google?

Accepted Answer

All of our websites include basic on-page SEO setup. For more competitive local rankings in Oklahoma City or Seattle, we recommend the Website Essentials Plan (WEP) or Enterprise Marketing Plan (EMP), which include ongoing SEO, Google Business Profile optimization, and more.

Question 15

Do you manage Google Ads or Facebook Ads?

Accepted Answer

Yes - ad management is included in the Website Essentials Plan and Enterprise Marketing Plan. This covers campaign setup, targeting, copywriting, and monthly performance reporting.

Question 16

What social media platforms do you post on?

Accepted Answer

We post across Facebook, Instagram, and other platforms relevant to your business. The WEP covers 2 platforms with 2 daily posts, while the EMP covers a broader multi-platform approach with AI-generated video content.

Question 17

Who hosts my website?

Accepted Answer

We handle all hosting as part of your Website Care Plan. You don't need to set up or manage any hosting - we take care of everything.

Question 18

Will I own my website?

Accepted Answer

Yes. Once your website is built and your setup fee is paid, you own your website and its content. We retain the right to showcase it in our portfolio unless you request otherwise.

Question 19

What happens if I cancel my care plan?

Accepted Answer

If you cancel your monthly care plan, your website will remain live for 30 days. After that, hosting and SSL coverage will end. We'll provide you with a full backup of your site files upon request.

Question 20

Can you update my existing website?

Accepted Answer

Yes. If you already have a website and just need updates, redesign, or digital marketing services, contact us for a custom quote.

Question 21

How long does it take to rank on Google?

Accepted Answer

SEO is a long-term strategy. Most new websites begin appearing in local search results within 4-12 weeks. Reaching competitive top positions typically takes 3-6 months of consistent effort. Our WEP and EMP plans provide ongoing SEO to accelerate this.

Question 22

What is local SEO and why does it matter?

Accepted Answer

Local SEO helps your business appear in Google searches when people near you search for your services - for example, 'web design Oklahoma City' or 'pizza restaurant Seattle.' It includes optimizing your Google Business Profile, building local citations, and targeting location-specific keywords.

Question 23

Do you set up Google Business Profile?

Accepted Answer

Yes - Google Business Profile (GBP) optimization is included in the Website Essentials Plan (WEP). We claim, verify, and fully optimize your GBP listing to improve local search visibility and map rankings.

Question 24

Can you help me rank in both Oklahoma City and Seattle?

Accepted Answer

Yes. We have experience with multi-location SEO and can optimize your site and content strategy to target both markets simultaneously.